Your personal information matters. This policy explains exactly what data Hann PH collects, why we collect it, and how we keep it safe — in plain language you can actually understand.
Summary: Hann PH collects personal information to run your betting account, process payments, and keep you safe. We do not sell your data. We protect it under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Read on for the full details.
This Privacy Policy describes how Hann PH ("we," "us," or "our"), operating the online betting platform at hannph.net, collects, processes, stores, and protects the personal information of our members and website visitors. It applies to all users of the Hann PH platform, whether accessed via desktop browser, mobile browser, or any other device.
At Hann PH, we take data privacy seriously. Filipino members entrust us with their personal details when they register, deposit, and bet — and that trust is something we work to maintain every day. Everything we do with your data is covered by this policy, and we have written it to be as clear and straightforward as possible.
By using the Hann PH platform, you agree to the collection and processing of your personal information as described here. If you disagree with any part of this policy, please stop using the platform and contact support to request account closure.
This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.
The type and volume of data we collect depends on how you use the Hann PH platform. We collect information in three main ways: data you give us directly, data generated by your use of the platform, and data obtained from third parties for verification purposes.
In some cases, Hann PH receives data from third parties in order to verify your identity, prevent fraud, and comply with regulatory requirements. This may include identity verification results from KYC service providers, fraud risk scores from payment processors, and publicly available information used to screen for politically exposed persons (PEPs) or individuals on sanctions lists.
Every piece of data collected by Hann PH is used for a specific and legitimate purpose. We do not collect data we don't need, and we do not use data for purposes unrelated to operating the platform and serving our members.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth, address |
| Identity and age verification (KYC) | Government ID, proof of address, date of birth |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Providing betting and gaming services | Betting activity, account balance, game session data |
| Fraud prevention and platform security | IP address, login records, device data, transaction patterns |
| Customer support | Account information, support communications, transaction history |
| Responsible gaming monitoring | Betting activity, deposit patterns, session data |
| Regulatory and legal compliance | Identity documents, transaction records, communication logs |
| Marketing and promotions (with consent) | Email address, mobile number, platform usage preferences |
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, Hann PH processes personal information on the following legal bases:
Hann PH does not sell your personal data to third parties. Full stop. We share your information only in the following limited and necessary circumstances:
We work with carefully selected third-party service providers who help us operate the platform. These include payment processors (GCash, Maya, and banking partners), KYC and identity verification providers, cloud infrastructure providers, and customer support software providers. These parties are bound by data processing agreements and are only permitted to use your data to provide the contracted services to Hann PH.
We may disclose your personal information to government agencies, regulators, or law enforcement bodies when required to do so by law. This includes compliance with PAGCOR regulatory requirements, court orders, subpoenas, and obligations under the Anti-Money Laundering Act of the Philippines.
In the event of a merger, acquisition, or sale of all or part of the Hann PH business, your personal data may be transferred as part of that transaction. We will notify affected members if such a transfer results in a material change to how their data is processed.
We do not share your personal data with advertisers, data brokers, social media platforms, or any party for commercial purposes outside of the scope described in this policy.
The Hann PH platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to understand how members use the site, and to improve your experience over time.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how the Hann PH platform works for you.
Hann PH retains your personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations.
Protecting your personal data is a core operational priority at Hann PH. We implement a range of technical and organizational security measures to prevent unauthorized access, disclosure, loss, or alteration of your information.
While we implement strong security practices, no system is completely immune to attack. We encourage all members to use strong, unique passwords for their Hann PH accounts and to enable 2FA where possible.
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information held by Hann PH. We are committed to respecting and facilitating these rights. Here is what you can request:
Request a copy of the personal data Hann PH holds about you, including how it is used and who it has been shared with.
Request that any inaccurate, outdated, or incomplete personal information in your account be corrected.
Request deletion of your personal data where retention is no longer necessary and where no legal obligation requires us to keep it.
Object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling grounds.
Receive your personal data in a structured, commonly used format and have it transferred to another controller where technically feasible.
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time without affecting prior processing.
To exercise any of these rights, contact the Hann PH Data Protection Officer at support@hannph.net with the subject line "Privacy Rights Request." We will acknowledge your request within 72 hours and aim to fulfill it within fifteen (15) business days. In some cases, particularly for deletion requests, we may need additional time if the data is subject to legal retention requirements.
The Hann PH platform is strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has provided us with personal data, that account will be closed immediately and all associated data will be deleted, except where retention is required by law.
If you are a parent or guardian and believe that a minor in your care has registered on Hann PH, please contact us immediately at support@hannph.net so we can address the situation promptly.
The Hann PH platform does not include outbound links to third-party websites as part of normal navigation. However, if any third-party content or links appear in communications or promotional materials, please note that Hann PH is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external websites you visit independently.
Hann PH may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify members via email or in-platform notification.
We encourage you to review this policy periodically. Your continued use of the Hann PH platform after changes are posted constitutes your acceptance of the updated policy. If you disagree with any changes, please contact support to discuss your options.
Note: Changes to this policy will never reduce the protections you currently have without your explicit consent, except where required by law.
Hann PH has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act and the regulations of the National Privacy Commission. If you have any questions, concerns, or complaints about how we handle your personal data, you can reach us through:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through their official channels.
Beyond the legal requirements, here's what we actually do to protect your information every day.
All data transmitted between your device and Hann PH is encrypted using SSL/TLS. Your payment details and personal information travel securely at all times.
Hann PH processes all personal data in accordance with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission.
Hann PH does not sell, rent, or trade your personal information to advertisers, data brokers, or any commercial third party. Your data belongs to you.
Internal access to member data is restricted on a strict need-to-know basis. Staff with access undergo regular privacy training and are bound by confidentiality agreements.
We keep your data only as long as required by law or to operate your account. When the retention period expires, data is securely deleted or anonymized.
Our Data Protection Officer is reachable at support@hannph.net. Privacy rights requests are acknowledged within 72 hours and fulfilled within 15 business days.